Here are some of the things we talked about.

dplonline.blogspot.com is using LibraryH3lp 

Bonnie Nardi wrote a book entitled Information Ecologies: Using Technology with Heart

Altarama.com.au provides a service called Refchatter

www.textalibrarian.com

Auraria has "AskAuraria! IM chat" available at http://library.cudenver.edu/

CU - Boulder has a Meebo chat box at http://ucblibraries.colorado.edu/askus.cfm

Jack Maness at CU has done research in this area.

Hutch (Douglas County): Future of the library is in the phone--they are ubiquitous, and if we can't get there, we will be nowhere. Can they think about us when they are in the store and have a question?

Referencing Joe Janes: we put all our content online, but where are the services?

ALA's posters say "READ," but how about "ASK?"

Can we outmarket Google? How is each thing we do better than Google? We can't beat Google globally, but in our niche, how is our service better than Google for that task for that user group?

Marketing company putting librarians out as the experts, marketing the expertise.

Marketing with phone numbers. Is our automated number they get as the caller ID number a callable number?

Where to put the widgets? See http://catalog.tscpl.org/ or, closer to home, http://libraries.colorado.edu/

Joe Murphy (JoeyDigits) of the Yale Science Libraries: http://www.library.yale.edu/science/textmsg.html

NYU Ask a Librarian (including IM and text): http://library.nyu.edu/ask/

Notifications so you don't miss an IM question: http://growl.info/ for Mac or Snarl http://www.fullphat.net/index.php for Windows.

Txt-to-IM? http://www.library.american.edu/ask/im.html

Text a librarian: http://txtalibrarian.com